Frequently Asked Questions

Click on any of the questions below to see the question and answer.

Q. Why should I use The Web Factory to host my website?
A. For many reasons, we're local, if your in Vancouver BC, we like to provide great physical and customer service. If you call us, we'll either answer the phone or call you back so you get to speak to a real person.

From a hosting perspective, our systems are top notch and are kept current click here for complete details. A few of the technical reasons; our back up systems are some of the best in the industry, we do incremental daily back ups (so any slight change to your site), full weekly backups that are archived for 4 weeks! AND we back up not only your website files, but your database files, Webmail (email) systems and all your Cpanel settings. So if anything happened to your site or account, we would be able to restore EVERYTHING. Make sure when your shopping around, you get the details.

We offer our customers close to 150 scripts that you can install on your hosting account with only a few clicks. Scrips include; Wordpress, Drupal, Joomla, Mambo, phpbb to name a few. Click here for a full listing of the scripts we offer

Q. What type of hardware/software do you use on your servers?

Q. What type of back up do you provide?




Q. What is a Content Management System (CMS)?
A. It's a website that we build for you, then you manage it through an easy to use Administrative area. No special computer knowledge required.

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Q. Why would I use a Content Management System??
A. So you can change content on your site anytime....at no charge! Delegate the task of updating your website to anyone now, no special knowledge required.


Q. Who uses Content Management Systems??
A. The majority of our clients are businesses who need to be able to change content on their site anytime.

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Q. Why use our Content Management System?
A. It's 100% easy to use. If you are looking for a solution that is easy and quick to get up and running, easy to maintain and looks great, this is the answer.


Q. Do you provide training on how to use the Content Management System??
A. Once your site is completed we will train you in person or over the phone on how to use the CMS. This usually takes 30 to 60 minutes, remember it's simple. We then 'hand over the keys' but are still available to answer any questions you have along the way. Best of all there are no hidden fees.

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Q. What if it breaks or something goes wrong with the Content Management System?
A. It's rare, but when it happens, we support what we sell, any problems and we'll fix it on our dime.


Q. How long will it take to build my CMS website?
A. Once we have a draft of all your content (text, photos etc) to post to get you started. A draft of your site will be ready for viewing in 7-10 business days.

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Q. How do we get started on my future website?
A. You would provide us with the following: a document or email that includes what buttons you want your site to have (down the left side of the site), a draft of the text for each of these pages, photos you want placed on each page (see the resources page for stock photo sites) and some direction on how you want your header graphic to look (or you just give us the pieces and some creative license). Finally, a deposit equaling half the amount of the project. **Keep in mind you will be able to change all of this, we just like to get you started.


Email Systems


Q. What is my Incoming Mail Server setting in Outlook (Express), Thunderbird or other email program?
Your Incoming Mail Server setting will be: mail.example.com where you replace example with your domain. And it will most likely be a POP3 account vs. anything else unless you have special requirements.

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Q. What is my Outgoing Mail Server setting in Outlook (Express), Thunderbird or other email program?
For the least amount of interruption to your sending capabilities, your Outgoing Mail Server should be set to whatever your Internet Service Providers Outgoing Mail Server settings are. For example:
Telus - smtp.telus.net
Shaw - shawmail.vc.shawcable.net
Rogers - smtp.broadband.rogers.com (*see additional information below)

You can also set it to mail.example.com where you replace example with your domain. But ISP's have been known to block ports from time to time and this could disrupt your ability to send mail.

* Rogers requires some work: make sure the outgoing mail server is set to: smtp.broadband.rogers.com port 587. Then you need to create an additional @rogers.com email account which needs to be set up using the "my server requires authentication" checkbox in the email program. You then need to log into your @rogers.com mail account you created and go through a complicated process of verifying each individual email address that you want to use in your Outlook (Express), Thunderbird etc.
The Rogers help page for this is: http://www.rogershelp.com/yahoo/article.php?id=10H-F

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Q. How do I access Webmail?
Go to www.example.com/webmail replace example.com with your domain. Your username is your email address and your password is your email password.
You can also access Webmail through Cpanel. Once logged into Cpanel, (*DO NOT CLICK ON THE WEBMAIL ICON!) click on the Email Accounts icon, then beside whatever email address you want to check, click the 'more' drop down and chose 'Access Webmail' option. *The Webmail icon in Cpanel will take you to the 'default' account which is part of the underlying structure of your hosting account and not part of the email accounts you use on a day to day basis.

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Q. How do I change my email password?
Two options, log into Webmail for the email account you want to change the password for and the first screen you are presented with upon log in, provides you with a 'change password' option. Make sure you change your password in your email program as well.
Option two is to log into Cpanel, click the Email Accounts icon and beside your email account there is a 'change password' option.


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